Coronavirus - COVID-19 Information to LIC Policyholders - COVID-19 FAQs

Covid-19: Information to Policyholders

Dear Policyholders, we are committed to your safety and wellbeing. The whole nation is fighting Corona Virus COVID-19. Under these

challenging circumstances, team LIC assures you that we are doing our best to ensure that critical policy services remain unaffected and you get

your due payments on time. Under the restrictions imposed by various local authorities, our availability at touch points like branches, premium

points and call centre is getting affected. We request you to bear with us. Our online services are available for you on a 24*7 basis from the

comfort and safety of your homes. Please stay home and stay safe.

In such times, it becomes all the more important that you stay insured and pay your premiums regularly. Please refer the FAQs given below to

find answers to some questions that you may have in mind:

COVID-19 FAQs

How do I pay my policy premium?

• You can click here to pay your premium online
• You just need to enter your policy number and date of birth for authentication.
• We accept policy premiums through Debit Card, Credit Card, NEFT, RTGS, Direct Debit, NACH and on payment apps such as
• Paytm /PhonePe /Google Pay/ BHIM /UPI.
• You can premium through LIC Mobile APP -
• Download LIC Customer APP if you are a registered Policyholder. Click here to download LIC Customer Mobile APP
• Download LIC Pay Direct APP if you are not a Registered Policyholder. Click here to download the LIC Pay Direct Mobile APP

My policy premium is due in the month of March 2020. Will I get an extension in the grace period?

Yes. For all policies, where the premium is due in the month of March, Grace Period will be extended by one month.

Can I visit your Branch Office? Which of your offices is open?

Your safety is our first priority. Please stay home and stay safe. To combat the impact of COVID-19, our offices are operating with a skeletal

staff, whenever feasible, within the restrictions imposed by the local administration. All other employees are working from home and are

available on telephone and electronic means of communication to attend to all queries. You are requested to avoid stepping out of your

house.

Where can I access information related to my policy service or claims?

You can click here for your policy related queries or download LIC Customer APP to avail the following services if you are a registered

Policyholder:

• Policy Status
• Bonus Status
• Loan Status
• Claims Status
• Revival Quotation
• Premium Due Calendar
• Premium Paid Certificate
• Claim History
• Policy Bond / Proposal Form Image access
• Grievance Registration
• Click here to download LIC Customer Mobile APP ()

If you are not a registered policyholder, you may still access some basic services

My Policy Survival Benefit is due. Will I get my money on time?

Yes, your money will be credited into your bank account registered under your policy on due date. Please rest assured that LICians are

working to ensure your due benefits reach you on time. If you have not registered your bank account under your policy please submit your

NEFT mandate form to your servicing branch office in case it is operational.

My Policy Maturity is due. Will I get my money on time?

Yes, your money will be credited into your bank account registered under your policy on due date, for all policies where you have

submitted the required documents as communicated to you 180 days before the date of maturity of your policy. Please rest assured that

LICians are working to ensure your due benefits reach you on time. If you have not submitted the required documents as communicated to

you please submit these at your servicing branch office in case it is operational.